Refund policy

Returns and refunds

This policy covers wireless mice and Bluetooth speakers bought from SILVIA LETICIA GONZALEZ. It sets out the return window, the condition we ask for, and how a refund is paid.

30 days from delivery

Unused items can be returned within 30 days of delivery. The product must be in the condition you received it, with its original packaging, cables and accessories. Write to info@marketcollector.shop with your order number before sending anything back and we will reply with the return address and instructions.

Damaged or incorrect items: tell us within 48 hours

If a parcel arrives damaged, or a different product arrives, contact us within 48 hours of delivery and include a photograph of the parcel and the item. We replace it or refund it in full and cover the return shipping. After 48 hours we will still help, but the return shipping cost is yours.

Lost parcels: tell us within 7 days

If tracking has not moved for 7 days past the estimated delivery date, write to info@marketcollector.shop with the order number and we will open a trace with the carrier. A parcel confirmed lost is replaced or refunded in full.

How refunds are paid

Once a returned item reaches us and has been checked, the refund is issued to the original payment method within 5 business days. Your bank may take a further 3 to 5 business days to show it. We refund the price you paid for the product; original shipping charges are refunded only when the item was damaged, faulty or not what you ordered.

What we cannot accept

We cannot accept products that have been used, installed, modified or damaged after delivery, and we cannot accept returns sent more than 30 days after delivery. If a product arrives faulty, contact us first: most issues are solved without a return.

Cancellations

Orders can be cancelled free of charge before they are packed. Write to info@marketcollector.shop with your order number as soon as possible. Once an order has been handed to the carrier it can no longer be cancelled, but it can still be returned under the terms above.

SILVIA LETICIA GONZALEZ
8818 Gallatin Rd, Pico Rivera, California 90660, United States
Email: info@marketcollector.shop
Phone: +1 818-575-9096